Your questions, answered.

Simply visit the BASIN Glacial Waters booking page, search availability, and confirm your reservation date and time.  Please note, that for the initial opening phase and until further notice, BASIN will be an experience open exclusively to guests of Fairmont Chateau Lake Louise, and proof of an overnight hotel stay will be required.

Yes, to ensure availability and maintain a seamless check-in experience, guests are required to pre-reserve their access date and time using the BASIN booking page. Our advanced reservation system also allows guests to confirm their access well ahead of their arrival to the property, allowing for best chance of securing their preferred access window.

Guests will receive an email confirming all reservations and pre-arrival details. A credit card guarantee is required to secure all bookings.

No, a credit card is required only to guarantee your BASIN reservation; access fees and any additional charges incurred within the facility will be charged at checkout from the hotel. Please note: all access passes require a cancellation of at least 24hours before the reserved access time, or the full access price will be charged to the credit card on file.

BASIN Glacial Waters access is available to book for all guests with a confirmed overnight hotel reservation, via the booking page.  All hotel guests must make BASIN reservations separately to their hotel stay reservation, and access is only valid for the duration of hotel stay dates.

No.  All hotel guests must make BASIN reservations separately to their hotel stay reservation.  Advance reservations are required to access BASIN at all times, made via the BASIN booking page.

At this time, BASIN Glacial Waters will be an experience available exclusively to overnight hotel guests of Fairmont Chateau Lake Louise. Access passes for non-hotel guests – bookable on a pre-reserved basis while availability allows – will be introduced at a later stage.

BASIN thermotherapy access is $275 CAN per guest, plus taxes.

For the allocated access date and time on each reservation, guests are invited to enjoy the full indoor-outdoor thermal bathing facility at their own pace – for a duration of up to three hours.

Suggested thermotherapy circuits for those wishing to follow a curated sequence through the space will be provided.

Please note: there may be additional charges and booking procedures for BASIN enhancements, wellness ceremonies, or supplementary programming.  All food and beverage consumed within the facility will be charged separately.

Access to BASIN is valid from the time noted on the reservation, for a period of three hours. This duration allows guests to fully embrace a series of self-guided thermotherapy circuits and experience all aspects of the BASIN space.

For guests’ convenience, the BASIN concierge team will manage a waitlist wherever possible.  To guarantee availability, it is recommended that guests choose an available access time via the booking page.

Yes. The BASIN online reservation platform provides an effortless online booking experience, available 24 hours a day.  Guests can search availability easily, and confirm their access date and time in just a few simple steps.   If you should need special assistance with your reservation please contact the BASIN Concierge.

Yes, access is valid only for the date and time allocated on your confirmation.

A confirmed BASIN reservation grants one-time access only; once guests depart the facility re-entry is not permitted.

All guests accessing BASIN require individual access reservations. If hotel guests would like to purchase additional access passes, they can do so via the online booking platform.  All guests accessing BASIN must, at this time, be registered guests of Fairmont Chateau Lake Louise.

For guests with a valid hotel reservation, BASIN access is available to book via the online platform, up to 180 days in advance.  Reservations for access are only valid for the duration of hotel stay and all guests of BASIN must be registered guests of Fairmont Chateau Lake Louise.   If you should need special assistance, or should not have the ability to make an online reservation, please contact the BASIN Concierge.

Guests are able to cancel their reservation via the online booking platform. To modify an existing reservation, they must contact the BASIN Concierge.

Yes, BASIN offers an all-sensory experience throughout the seasons. Due to BASIN being an indoor-outdoor thermal facility, embedded into the natural elements, the thermotherapy experience is vastly different depending on the time of day and seasonality.

For any questions relating to the BASIN experience, or regarding a reservation, please contact the BASIN Concierge

For guests interested in booking a BASIN experience for more than 4 persons, please contact the BASIN Concierge.

BASIN has been designed to include accessible features including accessible washrooms, showers, and a pool lift.  If you should wish to speak to the BASIN Concierge regarding your individual needs, or to answer specific facility details, please contact the BASIN Concierge.

The BASIN entrance is located within the interior of Fairmont Chateau Lake Louise.  Guests can access it via the Lakeview corridor.

BASIN is strictly an 18+ experience.

BASIN is a thermotherapy-based experience designed to be a self-paced, self-guided time of relaxation and rejuvenation.  There are no set rules to thermotherapy, except to keep hydrated and listen to your body.  There are a series of five guided thermotherapy circuits, curated by the BASIN wellness team, for guests seeking to reach a particular outcome from their thermotherapy experience.

A reusable water bottle and swimwear.  Towels, robes, slippers, sauna hats and a selection of haircare, skincare and personal hygiene products are available for guest use. 

We recommend guests keep all unnecessary items in their rooms, for safekeeping. If bringing personal belongings and valuables into BASIN, they should be stored away securely in the lockers for the duration of your visit.  Please note, to honour an optimum wellness experience for all guests, BASIN is a no-tech space; use of cellphones is not permitted.

Swimwear is required at all times. Robes, sauna hats, and spa slippers will be provided for the comfort of guests and to enhance the thermotherapy experience.

While not designated a strictly silent space, BASIN has been designed to be a calming, reflective experience for all guests.  There are designated areas for quiet reflection, where silence or hushed talking is preferred, complemented by quiet social areas.  Guests are asked to respect other patrons at all times and speak to an appropriate volume for the facility space they are occupying at any part of their thermotherapy circuit.  Please note, cellphones and other electronic devices are strictly prohibited in the facility.

BASIN Glacial Waters accepts room charges, all major credit cards, debit cards and cash. Additional charges accrued during a visit for treatments, food and beverage, etc… are paid at reception upon departure or will be charged to the credit card on file.

To encourage self-discovery and relaxation for all guests, BASIN Glacial Waters does not allow cellphones and other electronic devices into the experience. Please leave them in your room, or with your belongings in an assigned BASIN secure locker, before entering the thermotherapy circuit.

For those guests that are pregnant, BASIN has developed a specific thermotherapy circuit with this condition in mind. Pregnant women are advised to consult their doctor or medical health professional before their visit to receive personal medical advice, as use of hot water pools may not be recommended.

BASIN will introduce supplementary experiences and enhancements to the thermotherapy circuit, which may incur additional charges.  For details as these are announced, please follow BASIN Glacial Waters on Instagram and subscribe to the newsletter.

BASIN and the Fairmont Spa Lake Louise are two distinct wellness areas of Fairmont Chateau Lake Louise.  Spa treatments will continue to be offered in the Fairmont Spa, located in the lower lobby of Fairmont Chateau Lake Louise. BASIN Glacial Waters is a self-guided thermal bathing circuit that guests are encouraged to experience at their own pace.

Yes, either in advance of the visit via the online booking platform, or in-person at check-in.